Support
Contact us
The fastest way to reach the Rundown team:
- Email: info@rundownevents.com — we aim to respond within 1 business day.
- In the app: Profile → Account & settings → Help & Support to open a support conversation, or Help Centre for instant answers to common questions.
Tickets and orders
Your tickets live in the Tickets tab of the app — each has a QR code that is scanned at the door. If a purchase doesn't appear within a few minutes, pull down to refresh; if it still hasn't arrived, contact us with the email address on your account and the event name.
Ticket transfers and resale listings are managed from the ticket itself (Tickets → select ticket). The Purchase Policy explains fees, delivery, and cancellation handling in full.
Refunds
Where an event is cancelled, rescheduled, or materially altered, refunds are handled per the Purchase Policy and you'll be notified in the app and by email. For anything else refund-related, email us with your order details and we'll help.
Account help
Password resets are on the sign-in screen ("Forgot password"). You can update your details from Profile → Settings. To permanently delete your account and data, use Profile → Account & settings → Delete Account, follow the steps at rundownevents.com/delete-account, or email us and we'll process it for you.
Event organizers
For payout, verification, or event-management questions, use the organizer support option in the app (Profile → Help & Support) or email us — include your organizer name. The Merchant Agreement covers terms, payouts, and obligations.